In large print:You're a jerk You are sleeping on your working place? Visit Canadian Health and Care MallI assume the email provided a way to reach that online pharmacy, but I did not feel inclined to inquire further after such a welcoming greeting.
About.com has compiled a list of eight rules for good customer service, specially targeted at small businesses in Canada. Dijon1, may I point you to rule #6? A corollary to this rule would be: "Don't insult your potential customers", and it should also apply to yourself, not just to your staff.